Refund Policy

Payments are not refunded

When you pay, your workspace is created at once: your own address on SPP, your own administrator account, and the whole application open in front of you. Nothing is held back and there is no trial period waiting to be cancelled. By the time a refund could be asked for, the thing that was bought has already been delivered in full — so payments, first or renewal, are not refunded.

Nobody is pressed into buying SPP. There is no deadline, no discount that expires and nobody chasing you. Take as long as you need, ask for a demonstration, read this page and the Terms of Service first, and buy once you have decided. That is the basis on which this policy is fair, and it is why it is written here rather than discovered afterwards.

Renewals

A subscription renews automatically at the end of its term, at the price you are already paying. That is stated when you buy, the expiry date is shown in your workspace throughout, and a notice is sent by email before the term ends. A renewal is therefore never a surprise, and a renewal charge is not refunded either.

If you do not want to continue, cancel before the term ends. Cancelling costs nothing, needs no notice period and no reason, and your workspace keeps working to the last day you have paid for.

Money taken in error is returned

This is not a refund and is not refused: if you were charged twice, charged after cancelling, or charged an amount that was not the one agreed, tell us and the wrong charge is returned in full as soon as we see it. Write to support@sppbynur.com from the address on the account and a reply follows within three working days.

If something is wrong with the service

Tell us, and we will fix it. A fault in SPP is ours to put right, and we would rather hear about it early than read about it in a dispute. Where something is outside our reach — your own document store, your network, or your corporate IT blocking the platform — tell us anyway: most of those we can help with, and the network requirements are ones we can put in writing for your IT department.

Before you ask your bank

Please write to us first. A chargeback suspends the workspace while it is open and costs both sides time, and with this policy in front of you before the purchase there is nothing in it that was hidden. If you believe a charge is genuinely wrong, the section above is the faster route to the same result.

What is bought, and what is not

• A subscription is the right to use SPP for a period. It is not a purchase of the software, and it carries no right to copy it, to study how it is built, or to reproduce any part of it. See the Legal Notice.
• Your own records — tags, job plans, schedules, job cards, documents — remain yours throughout, and you can export them at any time while the subscription is in force.

Your statutory rights

Nothing on this page limits a right you have under the consumer law that applies to you. Where that law gives you more than this policy does, it is what applies.